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Need to reach
us?
For the status of
a recent order, please
click here. Our customer care team cannot provide order status
information or package tracking numbers.
For customer service inquiries --
including product questions and shipping inquiries -- please contact
us at
CustomerService@KlearGear.com.
If you are contacting us regarding an order that you have
received, please refer to the appropriate contact details included with your
order.
Please keep in mind that most orders ship within 24 to 48 business hours after you place
your order, and that our Standard (economy) Shipping method can take up to 12
calendar days from that point to arrive. For order status information,
please click here.
We are currently relocating our warehouse and customer service operation to
larger facilities, during which time our customer care team may be slow to
respond or inaccessible.
Our customer care team is unable to
provide Order Status information, however. This information is only available
here:
http://www.kleargear.com/orderstatus.html.
Did you receive an incomplete
order? If we discovered that an item in your order was damaged or
defective (or was temporarily unavailable), rather than delay your entire order
we may ship that item separately. If this happens, you will not be
charged additional shipping fees and your separately shipped item will be
refunded until it ships. Most T-Shirts ship separately as these
items are shipped from a different facility.
You can also reach us by phone or snail
mail at:
KlearGear.com
14439 NW Military HWY #457
San Antonio, Texas 78231-1648
Se Habla Español
Phone (888) 553-2743
International Customer Service +1
(214) 432-7923
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