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Our online order status system is currently being upgraded and is temporarily unavailable.  For your order status, please contact us at Kleargear Customer Care .  You will also receive a shipping confirmation e-mail that contains your package tracking number when your order has left our warehouse.



    Every order we receive is individually reviewed for accuracy and approved by a member of our team before it is queued for shipping.  For this reason, your Order Confirmation e-mail may not be received for up to three (3) business days.
    Express and Rush Shipping orders will be received within the delivery timeframe you paid for, unless notified otherwise.
    It is not necessary to contact our Customer Care team for the status of your order.  All orders will be delivered within the time frame you paid for, unless notified otherwise.

It is important to note that our domestic Standard (Economy) Shipping service has an average delivery timeline of two (2) calendar weeks.  Because our staff works hard to deliver your order within the timeframe you paid for, inquires to our Customer Care team regarding order status may experience an extended delay before being responded to.

    If you do not receive an Order Confirmation or Shipping Confirmation e-mail, please check your SPAM/Junk Mail folder and be sure that your e-mail client application is configured to receive messages from
    The Shipping Confirmation e-mail you receive when your order leaves our warehouse contains the package tracking number for your order.  Please check tracking details, or contact your local post office, for the status of the delivery of your package.

Sometimes, carriers will need your signature to deliver a package and will leave an Attempted Delivery notice with your mail.  If you do not sign that notice and leave it in your mailbox, to authorize your carrier to deliver your package without your presence, your package will be returned to our warehouse as Unclaimed.




For more information about order approval, processing, and delivery times, please contact our customer care team below:









































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Kleargear Operating Corp. - 501 N. 37th Drive - Phoenix, Arizona 85009-4184 - Se Habla Español

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